Privacy Policy

Sha Twist Party Corner (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, browse our galleries, register a customer account, or purchase party items and gifts online.

1. Information we collect

We may collect the following information:

• Account details: name, email address, phone number, and password (stored securely in encrypted form);
• Order details: delivery address, items purchased, order history, and payment status;
• Payment information: payments are processed by PayHere. We do not store your full card or banking details on our servers;
• Communications: messages you send us by phone, email, WhatsApp, or through order notes;
• Technical data: IP address, browser type, device information, and pages visited, collected through standard website logs and cookies where applicable.

2. How we use your information

We use personal information to:

• Process and deliver your online orders;
• Manage your customer account and order history;
• Communicate about orders, deliveries, refunds, and customer support;
• Improve our website, product listings, and services;
• Comply with legal, tax, and accounting obligations; and
• Prevent fraud and protect the security of our website and customers.

3. Payment processing (PayHere)

Online card and digital payments are handled by PayHere, a third-party payment gateway. When you pay, you may be redirected to PayHere’s secure payment page. PayHere processes payment data according to its own privacy and security policies. We receive confirmation of payment status and limited transaction details needed to fulfil your order.

4. Sharing of information

We do not sell your personal information. We may share information only:

• With PayHere and other service providers who help us operate the website and process payments;
• With delivery partners when needed to deliver your order;
• When required by law, court order, or government authority; or
• To protect our rights, customers, or business where reasonably necessary.

5. Data retention

We keep order and account records for as long as needed to provide our services, handle refunds or disputes, and meet legal and accounting requirements. You may request deletion of your account subject to records we must retain by law.

6. Cookies and analytics

Our website may use cookies and similar technologies to remember your session, keep you signed in, and understand how visitors use the site. You can control cookies through your browser settings, though some features (such as customer login or checkout) may not work properly if cookies are disabled.

7. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

You may contact us to:

• Request access to personal information we hold about you;
• Ask us to correct inaccurate information;
• Request deletion of your customer account, where permitted; and
• Withdraw consent for marketing communications, if applicable.

9. Children’s privacy

Our online shop sells products for children and parties, but purchases must be made by an adult account holder. We do not knowingly collect personal information directly from children under 13 without parental consent.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after changes means you accept the updated policy.

11. Contact us

For privacy-related questions or requests, please contact us using the details at the bottom of this page.